Every fault below comes from real call-outs across Durban and surrounding areas. Some have a quick check you can try yourself before booking anyone — where that's true, we say so. When a visit is needed, the diagnosis is done with a signal meter, quoted before work starts, and covered by our 12-month workmanship warranty. New to this part? Start with the remote control & ir sensor component guide.
1. Remote has no effect on the TV
What you'll see: Pressing any button on the remote does nothing, even with a fresh battery and a clear line of sight.
Why it happens: A failed IR sensor inside the TV, a remote that has genuinely failed, or (on newer models) a Bluetooth pairing fault.
How we fix it: We test with a known-good remote/app control to isolate TV vs remote, then repair the IR sensor or re-pair Bluetooth as the fault demands.
2. Only some buttons work
What you'll see: Volume and channel work, but specific buttons (like the home or input button) do nothing.
Why it happens: Worn contact pads inside the remote itself — extremely common after years of use — rather than a TV-side fault.
How we fix it: We test with a replacement remote to confirm, then supply a compatible replacement — usually a same-visit, low-cost fix.
3. Remote works intermittently
What you'll see: The remote works sometimes and needs to be pointed very precisely, or repeated presses at other times.
Why it happens: A weakening remote battery, a dirty or partially obstructed IR window on the TV, or early-stage IR sensor wear.
How we fix it: We clean the sensor window, confirm with a fresh battery, and repair the IR receiver on the TV if the fault persists.
Symptom doesn't match any of these?
Faults overlap — a "remote control & ir sensor problem" is sometimes another link in the chain wearing a disguise. Describe what your system is doing on 069 423 8290 (or WhatsApp a photo of the error screen) and we'll tell you which component it actually sounds like, free, before anything is booked.